§ 1 Booking / Booking Confirmation
Please submit booking requests through the booking inquiry form, in writing via email, or by phone. If we can provide the desired apartment for the requested period, you will receive a written confirmation of the booked apartment along with the invoice. The reservation becomes legally binding upon receipt of the booking confirmation/invoice.
§ 2 Payment Terms
The rental agreement becomes valid upon receipt of the deposit into the account specified in the invoice. A deposit of 50% of the rental amount is due within seven days of receiving the booking documents. After the deposit is made, the remaining balance is due 14 days before the start of the trip. If the booking date and the start of the trip are less than 14 days apart, immediate payment of the total amount is required. Any additional costs incurred in the collection process are to be borne by the customer. Fees for transfers from abroad are to be paid by the customer. All bank transfer fees are entirely the responsibility of the customer, meaning the full invoice amount must be credited to our bank account without deductions. We only accept payments via bank transfer; checks are not accepted. If payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-rent the property. No additional charges for energy, water, parking, or waste disposal are applied.
§ 3 Security Deposit
The landlord requires a one-time security deposit for the booking period, as specified in the invoice. The deposit amount will be refunded to the tenant within 14 days after inspecting the apartment. In cases of damages to the rental property or inventory caused by negligence, or violations of the General Terms and Conditions or house rules, the deposit will be forfeited.
§ 4 Arrival and Departure
On the day of arrival, the apartment is available from 4:00 PM. Compensation claims cannot be made if the apartment is exceptionally not ready by 4:00 PM. On the day of departure, the apartment must be vacated by 10:00 AM. With the landlord's consent, the departure time can be adjusted. The landlord reserves the right to charge for late departures. The apartment must be left broom-clean on the day of departure. Dishes, glasses, etc., must be cleaned. Additionally, any used dishwasher should be emptied, trash bins emptied, and the refrigerator cleared out.
§ 5 Apartments
The holiday apartment is handed over by the landlord in a proper and clean condition with complete inventory. Any defects or damages found upon arrival must be reported immediately to the property management; otherwise, the tenant is liable for these damages. If defects occur during the rental period, the landlord must be informed immediately. The tenant is liable for damages caused by them to the rental property, inventory, outdoor facilities, and communal facilities, such as broken dishes, damage to the floor, or furniture. The inventory must be handled carefully and is intended only for use within the apartments. Smoking is not permitted in the apartments but is allowed exclusively on the balcony. The tenant is also liable for the actions of their fellow travelers. Damages caused by force majeure are excluded. In the case of improper use of the apartment, such as subletting, over-occupancy, disturbance of domestic peace, etc., as well as non-payment of the full rental price, the contract can be terminated without notice. The landlord retains the already paid rent. If liability insurance exists, the damage must be reported to the insurance company. The landlord must be provided with the name and address, as well as the insurance number of the insurance company.
§ 6 Stay
The apartment may only be used by the persons listed in the booking. If the apartment is used by more persons than agreed upon, a separate fee is to be paid, which is determined by the rental price. In this case, the landlord also has the right to terminate the rental agreement without notice. Subletting and transfer of the apartment to third parties are not permitted. The rental agreement may not be passed on to third parties. The tenant agrees to the General Terms and Conditions of Urlaub-in-der-Stadt as well as the house rules—if such exist for the rental property. The agreement is made with the payment. In case of violations of the General Terms and Conditions or the house rules, the landlord is entitled to terminate the rental relationship immediately and without notice. There is no legal claim to a refund of the rent or compensation.
§ 7 Cancellation by the Tenant
A necessary cancellation of the trip must be communicated in writing.
The cancellation fee will be offset against the deposit. It is recommended to take out travel cancellation/interruption insurance.
§ 8 Cancellation by the Landlord
In case of a cancellation on our part due to force majeure or other unforeseeable circumstances (such as accident or illness of the hosts) as well as other circumstances not attributable to us that make fulfillment impossible, liability is limited to the refund of costs. In the case of a justified withdrawal, the customer has no claim to compensation—liability for travel and hotel costs is not assumed. A withdrawal by the landlord can occur after the start of the rental period without notice if the tenant persistently disturbs other tenants despite a warning or behaves in such a way that justifies the immediate termination of the rental agreement.
§ 9 Use of Internet Access via WLAN
§ 9.1 Permission to Use Internet Access via WLAN
The landlord maintains an internet connection via WLAN in the rental property. They allow the tenant to use the WLAN access for the duration of their stay. The tenant does not have the right to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability, or reliability of the internet connection for any purpose. The landlord is entitled at any time to permit additional users, restrict, or completely block the tenant’s access if the connection is misused or has been misused, and if the landlord has reason to fear legal consequences and cannot prevent them with reasonable effort in a timely manner. The landlord reserves the right to block access to specific websites or services at their discretion (e.g., violent, pornographic, or paid services).
§ 9.2 Access Data
Access is secured with authentication. The access credentials (login and password) must not be shared with third parties under any circumstances. If the tenant wishes to grant third parties access to the internet via WLAN, prior written consent from the landlord is required, along with documented acceptance of the terms by the third party via signature and complete identity verification. The tenant is obligated to keep their access credentials confidential. The landlord reserves the right to change access codes at any time.
§ 9.3 Risks of WLAN Use and Liability Disclaimer
The tenant is informed that the WLAN only provides internet access; virus protection and firewall security are not included. Data transmission via WLAN is unencrypted and may potentially be intercepted by third parties. The landlord explicitly warns that malware (e.g., viruses, trojans, worms) may infiltrate the tenant’s device while using the WLAN. The use of WLAN is at the tenant’s own risk. The landlord is not liable for any damage to the tenant’s digital devices resulting from internet usage, unless caused intentionally or through gross negligence by the landlord or their agents.
§ 9.4 Responsibility and Indemnification from Claims
The tenant is responsible for all data transmitted via WLAN, any services used, and any legal transactions conducted. If the tenant accesses paid websites or incurs liabilities, they are responsible for the resulting costs. The tenant must comply with applicable laws while using the WLAN and, in particular:
The tenant indemnifies the landlord against all damages and third-party claims arising from unlawful use of the WLAN by the tenant and/or a violation of this agreement, including costs related to legal defense. If the tenant becomes aware of any such violation, they must inform the landlord immediately.
§ 10 Data Protection
The tenant agrees to the processing of their data insofar as it is required for the legal relationship. All personal data will be treated confidentially.
§ 11 Landlord’s Liability
The landlord is liable for the proper provision of the rental property within the duty of care of a prudent businessman. Liability for failures or disruptions in water or electricity supply, as well as events or consequences due to force majeure, is excluded. Liability is also excluded for unforeseen or unavoidable circumstances such as government orders, sudden construction, or disturbances due to natural or local conditions.
§ 12 Written Form
There are no agreements other than those listed in this contract. No verbal agreements have been made. The General Terms and Conditions are accepted with the payment of the deposit.
§ 13 Severability Clause
If any of the previously described rental conditions are legally invalid, they will be replaced by a provision that comes closest to the intended meaning. The remaining rental conditions remain unaffected and valid.
§ 14 House Rules
Tenants are expected to show mutual respect. In particular, disruptive noises, such as slamming doors or activities that disturb neighbors and interfere with domestic peace, should be avoided. The apartment is non-smoking and pet-free. In case of violations, the tenant must cover the full renovation costs through a professional service. A covered smoking area is provided outside the house. Radio and television equipment must be set to room volume.
§ 15 General
Photos and text on the website serve for realistic descriptions. A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to make changes to furnishings (e.g., furniture) as long as they are of equivalent quality.